Press Release
- Date:
- Thursday, October 24, 2002
- Contact:
- David Peikin
- Phone:
- (301) 918-0818
- Email:
- G1@schwartz-pr.com
In Under a Week, Telecommunications Biller UDP
Implements Group 1's DOC1 Archive for Online
Storage and Retrieval of Customer Communications
UDP Now Licensing All Components of DOC1 Suite for Customer Communications Management
Lanham, MD — Group 1 Software (Nasdaq: GSOF) today announced that UDP has implemented Group 1's DOC1 Archive solution to store and retrieve customer bills. Headquartered in San Antonio, Texas, UDP is a leading source for telecommunications billing, order management and customer service solutions. With its selection of DOC1 Archive, UDP is licensing the entire DOC1 customer communications management suite. The fully integrated DOC1 suite gives businesses control of the document lifecycle, from content design, generation, and presentment to archive, retrieval and payment.
“While other companies told us it would take months to implement an archive and retrieval solution, Group 1 had a fully functional system up and running within a week,” said Joel Daniels, CIO and vice president at UDP. “By integrating on-line presentment, payment and archiving with document generation, the DOC1 suite is five years ahead of its time. With this powerful technology, our customer service representatives can now access exact replicas of bills in less than a second and consumers will be able view and pay bills online at their convenience.”
DOC1 Archive offers real-time storage, compression and high-speed retrieval of business documents, enabling users to archive and view millions of documents and maintain years of historical billing and statement data online. The solution employs next-generation compression and indexing techniques and utilizes industry-standard hardware, minimizing the investment traditionally required in storage and host platforms. With DOC1 Archive, customer care representatives have instantaneous access via a Web browser or desktop application to electronic bills and statements.
“We are very pleased that UDP, a DOC1 customer for over three years, has the confidence in our technology and product direction to implement the entire DOC1 suite,” said Alan Slater, president of Group 1's DOC1 Division. “Our fully integrated solution helps UDP serve as a one-stop shop for telecommunication companies' billing needs.”
To see a product demonstration of the DOC1 suite, visit Group 1's booth (#1045) at Xplor 2002, October 27-30 in Anaheim, California.
About Group 1 Group 1 Software (Nasdaq: GSOF) is a leading provider of software solutions for data quality, marketing automation, customer communications management and direct marketing applications. Group 1's software systems and services enable over 2,000 customers worldwide to market smarter by helping them find, reach and keep customers. Founded in 1982 and headquartered in Lanham, Maryland, Group 1's solutions are utilized by leaders in the financial services, banking, retail, telecommunications, utilities, e-commerce, and insurance industries. The company's customer base includes such recognized names as Acxiom, AT&T, Charles Schwab, Entergy, GEICO, L.L. Bean, Wal-Mart and Wells Fargo. For more information about Group 1, visit the company's Web site at http://www.g1.com.
About UDP Headquartered in San Antonio, TX, UDP is constantly innovating to be the number one source for telecommunications billing, order management and customer service solutions. UDP has been serving clients since 1964 and has a strong and stable background. UDP provides billing and order management systems, including end-user billing and carrier access billing for incumbent and competitive local carriers, interexchange carriers, wireless, cable TV and Internet. We have state-of-the-art systems and unmatched industry expertise. Our commitment to excellence makes us work hard to meet clients' needs. For additional information about the company, visit www.udp.com or call us at (210) 828-6171.